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Shipping
SHIPPING FAQ
Q: When will my order be dispatched?
Our goal is to dispatch all orders within 1-3 business days. In saying this we kindly ask that during busy sales periods that all customers allow extra time 💛 If you do need an order urgently please email hello@nakedharvestsupplements.com and our team will do their best to assist you.
Q: How do I track my order?
Your tracking number will be sent to your email once it has been shipped. If you do not receive this number, please contact our customer care team on hello@nakedharvestsupplements.com. Be sure to check your spam folder too!
Q: Do you deliver worldwide?
Yes, we do! International shipping rates above.
Q: How much is delivery?
Domestic Australian: For orders under $100, standard shipping is $8 and express shipping $12. For orders over $100 we provide free standard shipping.
New Zealand: Express Shipping is a flat rate of $15 per order and Standard Shipping is a flat rate of $9 per order.
International: Standard shipping is a flat rate of $20 for small orders (1 product) or $30 for a large order (more than 1 product).
Q: What is VIP Express Shipping?
Place your order and you'll jump the queue (everyone who has ordered before you) and receive priority dispatch. PLUS you'll receive 3 free samples (don't worry, our team will ensure you receive samples of supplements that aren't in your order). This is the perfect option is for anyone who's just finished their last scoop of pre-workout and are desperate for a top up! (Please note all orders placed after 2pm with be priority dispatched the following business day).
Q: How long will my order take to get to me?
Australian Domestic Shipping:
Express Shipping: 2-7 business days after dispatch.
Standard Shipping: 3-14 business days after dispatch.
VIP Express Shipping - Jump the Queue and receive 3 FREE samples: 2-7 business days after dispatch.
International Shipping:
Australia Post does experience unforeseen delays from time to time, please visit the Australia Post website for the most up to date transit times to each country.
Q: Do I have to pay custom charges?
We do our best to make sure there are no charges but yes, you will be responsible for any customs or import charges. Please contact your local customs department for further details on charges.
Q: What if I put in my address wrong?
Please contact our customer care team as soon as possible if you have entered the wrong address. If your purchase is returned to us and we are not at fault, you will be required to pay for the further shipping fee.
