Q: When will my order be dispatched?
We aim to have all orders shipped the same day if placed before 1pm (AEST).
Please note that during sale times, our dispatch time will extend to 1-2 days.
Q: How do I track my order?
Your tracking number will be sent to your email once it has been shipped. If you do not receive this number, please contact our customer care team on email@example.com. Please remember to check your spam folder before you email us.
Q: How much is delivery?
Domestic Australian: For orders under $90, standard shipping is $7 and express shipping $10. For orders over $90 we provide free standard shipping with an option of adding express shipping for $10.
New Zealand: Shipping is a flat rate of $15 per order. All New Zealand orders will be shipped by standard international shipping.
International: Standard shipping is a flat rate of $20 for small orders (1 product) or $30 for a large order (more than 1 product).
Q: Do you deliver worldwide?
Yes, we do! International shipping rates above.
Q: How long will my order take to get to me?
Australia domestic shipping:
Express Shipping: 1-3 days after dispatch.
Standard Shipping: 2-5 days after dispatch.
Please note that Australia Post is currently experiencing some delivery delays due to Covid-19. Please visit the Australia Post website for the most up to date transit times to each country.
5-7 Business days after dispatch.
We do our best to make sure there are no charges but yes, you will be responsible for any customs or import charges.