Your tracking number will be sent to your email once it has been shipped. If you do not receive this number, please contact our customer care team on firstname.lastname@example.org. Be sure to check your spam folder too!
Q: How much is delivery?
Domestic Australian: For orders under $90, standard shipping is $7 and express shipping $10. For orders over $90 we provide free standard shipping with an option of adding express shipping for $10.
New Zealand: Express Shipping is a flat rate of $20 per order and Standard Shipping is a flat rate of $15 per order.
International: Standard shipping is a flat rate of $20 for small orders (1 product) or $30 for a large order (more than 1 product).
Q: Do you deliver worldwide?
Yes, we do! International shipping rates above.
Q: How long will my order take to get to me?
Australian Domestic Shipping:
Express Shipping: 2-7 business days after dispatch.
Standard Shipping: 3-21 business days after dispatch.
Australia Post: Please note that Australia Post is currently experiencing some delivery delays due to Covid-19. Please visit the Australia Post website for the most up to date transit times to each country.
DHL: 5-7 Business days after dispatch.
Q: Do I have to pay custom charges?
We do our best to make sure there are no charges but yes, you will be responsible for any customs or import charges. Please contact your local customs department for further details on charges.
Q: What if I put in my address wrong?
Please contact our customer care team as soon as possible if you have entered the wrong address. If your purchase is returned to us and we are not at fault, you will be required to pay for the further shipping fee.