FAQ

NEW & IMPROVED FORMULAS

Our new and improved formulas are here! 

After just over a year in business, NH has done a lot of learning and growing, and we are excited to share some pretty cool news with our #NHgang. 

Like the perfectionists we are, our team are constantly searching for ways to improve on the quality of our natural supplements. Over the past year, we have been listening closely to any and all feedback given by our incredible community, and have been working hard behind the scenes to improve our beloved natural pre-workout and THRIVE plant protein formulas. 

The main feedback we received on our THRIVE Plant Protein range was that our community was after a creamier texture and even richer flavour. 

The main feedback from our pre-workout range was that our community wanted an improved colour, stronger flavour and better solubility. 

Once we established these main areas for improvement, the team got to work! 

The functional benefits and standout hero ingredients of these supplements remain the exact same (as incredible as ever!), however, we have worked closely with our manufacturing team to perfect the following qualities: 

  • Improved colour
  • Improved taste
  • Smoother texture

We want to assure you that the hero ingredients and key benefits of these products have not changed - they are still as amazing as ever! - we are merely working to perfect the above qualities of our products so that we can continue to create the best tasting, functional natural supplements on the market. 

In a nutshell gang, our products TASTE even BETTER, LOOK even BETTER, and have an even BETTER TEXTURE. 

What more could you want? 

Over the next month, the NH team will slowly be rolling out new formulas for each of our natural pre-workout and THRIVE Plant Protein products. Want to know when your favourite product’s new formula is being released? Just check the product page! The product description will contain all the deets.

03/08/2020

NH FIT RESOURCE

Are you sick and tired of the same, mundane workouts?

Are you seeking a fun, community-focused fitness resource to keep you motivated, fit and healthy during self-isolation? 

Details:

  • Currently over 30 unique home workouts covering a wide range of workout categories.
  • Regular weekly workout takeovers by some of your favourite health and fitness influencers.  
  • All workout challenges have been programmed & approved by a certified PT.
  • A combination of HIIT style, full-body circuits and rep challenges.
  • Minimal equipment needed (optional dumbbells).
  • At-home workout based so you can complete anywhere, anytime! 
  • Easily adjustable workouts to suit all fitness levels.
  • Continued access for workout ideas all year long!
  • Must spend over $80.00 on our website to be accepted into the private account.

How to get involved:

Shop on our website from TODAY and gain free access into our closed NH FIT CHALLENGE Instagram account. All you have to do is:

  1. Spend $80.00 or more on our site.
  2. Request access on @nhfit_ private account.
  3. Send us an email at hello@nakedharvestsupplements.com (the subject of email: NH FIT CHALLENGE) with your order number and Instagram handle.
  4. We will approve you into the private Instagram account within 48 hours. 

We may not be able to go to the gym right now, but that doesn’t mean we have to stop working towards our health and fitness goals! Join the NH team and our @nhfit_ community and get inspired today!

PROTEIN

Q: Why should we take protein powder? What are the benefits?
A: Protein is an essential macronutrient that helps build muscle, repair tissue, and create enzymes and hormones! Our plant protein range is ideal for supplementing as it is an important building block in a healthy diet. Not only is our protein source derived through pea and rice making it plant-based, but we have engineered our signature formula to contain many other functional ingredients to promote a thriving body!

Q: How often should we have protein powder?
A: It depends on your personal health and fitness goals. We recommend consulting with a healthcare professional if you are unsure. 

Q: How should we store our protein powder?
A: For best results and a longer-lasting product, store your protein supplement in a cool, dry place that isn’t subject to extreme temperature changes.

Q: How much is a serving size of Naked Harvest protein?
A: One serving of THRIVE Plant Protein is 30 grams (equivalent to two tablespoons). 

PRE-WORKOUT

Q: Why should we take pre-workout? What are the benefits?
A: Our Naked Harvest pre-workout supplement is designed to enhance your performance and optimise your day, naturally. Our pre-workout blends contain a natural caffeine source designed to give you a boost of energy, as well as naturally sourced creatine to increase muscle performance. Just like our plant protein range, our natural pre-workout blends have added vitamins, nutrients and minerals for a healthy, happy body. 

Q: What time of day should we take pre-workout?
A: Pre-workout should first and foremost be taken as a pre-workout supplement. Take your pre-workout supplement 15-30 minutes before your workout to achieve optimal results. 

Q: How should we store our pre-workout?
A: Store your pre-workout in a cold, dry place (like your fridge) to avoid clumping. 

Q: How much is a serving size of Naked Harvest pre-workout?
A: One serving of our natural pre-workout blend is 10 grams (2 teaspoons). 

Q: Should I consume the pre-workout on an empty stomach?
A: This depends on your personal tolerance to stimulants. If you are sensitive to them, we would suggest having something small to eat before taking the pre-workout.

BREASTFEEDING/PREGNANT

Q: Can I take pre-workout if I'm pregnant/breastfeeding?
A: We do not recommend supplementing with this product whilst breastfeeding or pregnant, as our pre-workout contains a natural source of caffeine. We recommend you consult your doctor or health care practitioner before using the pre-workout. 

Q: Can I take protein powder if I'm pregnant/breastfeeding?
A: We recommend you get approval from your healthcare professional or doctor before using Thrive plant protein.

WHAT IS YOUR RETURNS POLICY?

Naked harvest is happy to replace any product that is faulty or doesn't meet specification if the following conditions are met:

  • The Naked Harvest Customer Care team is notified via email of the faulty product within 14 days of receiving the product. (a photo of the defective product needs to be shown).
  • Less than 5 serves of the product has been consumed.
  • You have valid proof of purchase (date of purchase needs to be shown).
  • You must be able to post your product back to our head office. Note: All shipping costs will need to be paid by the customer. 
  • Although our aim is to create great-tasting, functional products, dissatisfaction of taste or functionality doesn't deem the product faulty.
  • We do accept exchanges on our NH Cropped Jumpers if you've selected the incorrect size. Please contact our customer care team to assist you with this.

Please contact our customer service team on hello@nakedharvestsupplements.com

If there is something wrong with the product, we will issue a refund within 10 business days of receiving the product, given sufficient evidence of the faulty product provided (we always need photographic proof).

If there's nothing structurally wrong with the product (i.e. not faulty), we do not allow for returns and will not issue a refund.

WHAT MAKES NAKED HARVEST DIFFERENT? 

Naked Harvest is Australia’s female-first all natural supplements company, who pride ourselves not only on the unique selection of natural ingredients that make our products amazing, but also complete transparency in the ingredients that you are consuming.

At Naked Harvest, we believe in an open, honest and transparent conversation to inform and educate you on the supplements you are consuming. You won’t find any hidden nasties here!

HOW CAN I CONTACT NAKED HARVEST?

Please feel free to chat with our customer care team on our new website live chat feature between the hours of 8am - 2pm AEST, or email us at: hello@nakedharvestsupplements.com

Drop us a line on Instagram @nakedharvestsupplements or Facebook https://www.facebook.com/nakedharvestsupplements/